Most things sort themselves out below. If not, there is a form at the bottom that goes straight to us.
Common questions
First check the list above — if the film is there and marked active, try reloading the page. Playback needs a working connection, and switching between wifi and mobile data mid-film can interrupt it.
If the film is not in that list, the payment may not have come through. Check for a confirmation from Yoco. If you were charged and it is not here, tell us below and we will sort it out the same day.
Rentals last 48 hours from the first time you press play — not from when you paid. Once that window closes the film stops being available.
You can rent it again, or buy it outright, which never expires.
No. Films stream only. That is at the filmmakers' request — an independent film that gets passed around as a file is a film nobody gets paid for.
Buying a film gives you permanent access to stream it whenever you like.
Open the film the code is for, sign in or create an account, and enter the code in the box marked Got a gift code? on the film's page.
A code works once, for whoever uses it first. If it says it has already been used and you have not used it, tell us below.
Yes, if you have not started watching, or if the film would not play because of a fault on our side. Once a rental clock has started or a purchased film has been played, we cannot refund it — the film has been supplied.
The full policy is at 4flieks.com/refunds. Ask below and we will reply within two working days.
On an iPhone or iPad, use AirPlay from the player. On Android or a laptop with Chrome, use Cast. Both appear in the player's own controls while a film is playing.
4flieks runs in your browser, and you can put it on your home screen so it behaves like one — full screen, its own icon, no browser bar.
iPhone or iPad: tap Share, then Add to Home Screen.
Android: tap the menu, then Install app or Add to Home screen.
There is no app store download, which is deliberate. A cast member shares a link, you tap it, and you are watching — an install standing between those two things would mean fewer people ever see the film.
Apply through the filmmaker portal. You keep the copyright, the arrangement is non-exclusive, and you get 70% of net revenue.
Still stuck
Tell us what happened. We reply within two working days, usually sooner.
Or email support@4flieks.com directly.